Staying on top of your social media efforts is time-consuming and really hard. The conversation is endless and everywhere. What's going on? Who asked what, where? Has this been answered? Who answered it? Emails fly everywhere, between several people, all the time. Enter Coact - complete control over everything, in one single place.
The master stream, as we call it. Instead of having to check Twitter for tweets, Facebook for comments etc, just open Coact and get all the information in one single column. No worries, no hassle, no checking other pages for a comment you might have missed. It's all there.
We treat each message as a task, which means it's not done until it's been checked off as done. Assign messages to your colleagues or teammates, and keep track of whether or not they have been answered. Each person has their own login, and their own tasks page. Simple to view, simple to do.
There might be a lot of activity about your brand on the web, but is it all positive? In Coact, each message has to be marked as positive, neutral or negative before it can be archived. Later on, you know if the conversation actually is positive or not - and if it is improving.
One Twitter account there, one Facebook page here. Maybe you've got 10 Twitter accounts. Trying to get a message out, across all your accounts, can be time-consuming and really boring. We've made it easy to send a message out to all your accounts - at the same time - with only one single click. Awesome.
Reports are vital in the world of social and digital media. How has the activity been lately? Are our marketing efforts paying off? Are we improving? Keep it all in check in Coact. You can also see how you're doing on the individual websites, such as Twitter and Facebook, so you know where to put in more effort.
